Shipping
Australia
All orders are shipped with Australia Post within 2 business days (excluding weekends and public holidays).
Shipping options:
Standard Shipping: $8.95 flat rate (FREE on orders over $115- that's 3 tees!)
Express Shipping: $14.95 flat rate
Delivery times vary depending on your location. Once your parcel leaves our hands, it’s in the care of Australia Post — and while they’re usually pretty speedy, occasional delays can occur.
New Zealand
All orders are shipped with Australia Post within 2 business days (excluding weekends and public holidays).
Shipping options:
Standard Shipping: $14.95 AUD flat rate (FREE on orders over $115 AUD- that's 3 tees!)
Delivery times vary depending on your location. Once your parcel leaves our hands, it’s in the care of Australia Post — and while they’re usually pretty speedy, occasional delays can occur.
Pre-Orders
If your order includes a pre-order item, your entire order will ship together once that piece is ready.
Want your in-stock items sooner? Place them in a separate order so we can send them straight away. Reach out if you have already done your order and wish to split the orders to get your instock item sooner :)
Returns & Exchanges
We hope you and your little one love your Launch Club pieces as much as we loved creating them.
Every item is carefully checked before it leaves us, but if something isn’t quite right, here’s how we handle returns:
Faulty Items
We stand by the quality of everything we make — but if your order arrives with a manufacturing fault, we’ll make it right.
Please email us at hello@launchclub.com.au within 7 days of receiving your order, including your order number and clear photos of the fault.
Once approved, we’ll offer either a replacement or a full refund. Faulty items must be returned unworn, unwashed, and with original tags attached.
Sizing Swaps
We know sizing can be tricky with little ones, which is why we provide detailed sizing charts on every product page to help you find the right fit before purchasing.
While we don’t offer refunds for change of mind, we’re happy to provide a store credit once the original item is returned, so you can repurchase the correct size directly from our website.
To qualify for a sizing swap:
The item must be returned within 14 days of delivery. It must be unworn, unwashed, and in original condition with tags attached
Return postage is the responsibility of the customer. If the size you need is sold out, your store credit can be used toward any future purchase.
Sale Items
All sale items are final sale and cannot be returned, exchanged, or credited unless they arrive faulty.
Return Address
PO BOX 213
SURREY DOWNS SA 5126
